Frequently Asked Questions
- What is Dubuque Emergency Physicians?
- Dubuque Emergency Physicians (DEP) is Iowa's original and oldest board-certified, residency-trained Emergency Medicine group. Founded in Dubuque, Iowa, DEP serves the tri-state area of eastern Iowa, southern Wisconsin, and northern Illinois through its longstanding partnership with MercyOne Dubuque Medical Center.
- Is DEP affiliated with MercyOne Dubuque Medical Center?
- Yes. DEP has an uninterrupted partnership with MercyOne Dubuque Medical Center, a Magnet Hospital and major referral center for Eastern Iowa, Southern Wisconsin, and Northern Illinois. MercyOne is the leading hospital in the tri-states, and DEP physicians staff its emergency department 24/7.
- What is AirCare3 and how does it work?
- AirCare3 is a UIHC air-medical helicopter based at Dubuque Regional Airport. It is available 24/7 to respond to inter-facility transports and on-scene emergencies across central and eastern Iowa, western Illinois, and beyond. It was the first hospital-based emergency air medical program in Iowa and one of the first 15 such programs in the nation. Learn more about AirCare3.
- How do I pay my emergency room bill?
- You can pay your bill online at PhysicianBillPay.com or by calling customer service at 563.900.8896. Learn more about billing.
- What to expect during an ER visit?
- When you arrive, you'll be checked in and assessed by a triage nurse who prioritizes patients by medical urgency. A board-certified emergency physician will then evaluate you, order any necessary tests, and discuss a care plan. See our full guide to what to expect in the ER.
- Is DEP accepting new physician partners?
- Yes. DEP is actively recruiting EM residency-trained BE/BC physicians. The group offers a partnership opportunity within one year, competitive hourly salary, sign-on bonus, and full benefits including profit-sharing, health coverage, a fully-funded 401K, and fully-funded HSA. See the full opportunity on our careers page.
- What does it mean that MercyOne is a Magnet Hospital?
- The Magnet designation is the nation's most prestigious award for nursing excellence, recognizing hospitals that demonstrate superior patient outcomes and quality of care. MercyOne Dubuque Medical Center was the 134th hospital in the country to receive this designation, reflecting the strength of its nursing service and the overall quality of patient care provided alongside DEP physicians.
